CH
Client Service Executive
Chocovic · Chandigarh
वेतन₹15,000–30,000महीना, जैसा लिखा है
कहाँChandigarh
प्रकारFull time
Posted9 Oct23 दिन पहले, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं32 लिखे हैं
Customer feedback collectionCustomer records maintenanceCustomer complaint handlingAfter-sales serviceCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingPhone communicationClient detail updatesClient enquiry handlingIn-person customer serviceInbound voiceClient record-keeping practicesCustomer feedback analysisAfter-sales issue resolutionAccurate transaction records managementClient feedback collectionClient servicesCustomer relationship managementCustomer loyaltyClient status updatesRecords creationOrder issue resolutionClient communication skillsCross-functional collaborationInternal team coordination for issue resolutionInternal communicationClient liaisonClient interaction via phone callsCustomer account updatingCustomer data entry
इस job के बारे में
Key Responsibilities
Customer Interaction
- Respond promptly to customer inquiries via phone, email, or in-person.
- Address and resolve customer issues related to orders, deliveries, and services.
Problem Solving
- Utilize strong problem-solving skills to identify solutions and ensure customer satisfaction.
- Escalate complex issues to higher management when necessary.
Communication
- Maintain clear and effective communication with customers, ensuring they are informed about their queries and resolutions.
- Collaborate with internal teams to ensure seamless service delivery.
Customer Feedback
- Gather and analyze customer feedback to improve service delivery.
- Implement strategies to enhance customer satisfaction and loyalty.
Record Keeping
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
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- Pay
- ₹15,000.00 - ₹30,000.00 per month
- Work Location
- In person
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