CH
Client Service Executive
Chocovic · Chandigarh
Pay₹15,000–30,000a month, as listed
WhereChandigarh
TypeFull time
Posted9 Oct9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list32 named
Customer feedback collectionCustomer records maintenanceCustomer complaint handlingAfter-sales serviceCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingPhone communicationClient detail updatesClient enquiry handlingIn-person customer serviceInbound voiceClient record-keeping practicesCustomer feedback analysisAfter-sales issue resolutionAccurate transaction records managementClient feedback collectionClient servicesCustomer relationship managementCustomer loyaltyClient status updatesRecords creationOrder issue resolutionClient communication skillsCross-functional collaborationInternal team coordination for issue resolutionInternal communicationClient liaisonClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Key Responsibilities
Customer Interaction
- Respond promptly to customer inquiries via phone, email, or in-person.
- Address and resolve customer issues related to orders, deliveries, and services.
Problem Solving
- Utilize strong problem-solving skills to identify solutions and ensure customer satisfaction.
- Escalate complex issues to higher management when necessary.
Communication
- Maintain clear and effective communication with customers, ensuring they are informed about their queries and resolutions.
- Collaborate with internal teams to ensure seamless service delivery.
Customer Feedback
- Gather and analyze customer feedback to improve service delivery.
- Implement strategies to enhance customer satisfaction and loyalty.
Record Keeping
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
- --
- Pay
- ₹15,000.00 - ₹30,000.00 per month
- Work Location
- In person
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