Customer Care Executive

Aarti Enterprise · Surat

वेतन₹15,000–20,000महीना, जैसा लिखा है

कहाँSuratGujarat

प्रकारFull time

Posted7 Oct19 दिन पहले, SimplyHired से

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Customer records maintenanceRecord-keepingCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsPhone communicationClient detail updatesEnterprise SoftwareOperations coordinationSpreadsheetsStakeholder liaisonClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEmail softwareClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionLead conversionAccurate transaction records managementCollaboration with business operationsHandling dissatisfied clientsSalesLead management systemsBachelor's degreeStakeholder coordinationLead nurturingClient servicesCustomer service report generationSales pipeline managementMultidisciplinary collaborationCRM system proficiencyProductivity softwareClient communication skillsAccount managementInternal team coordination for issue resolutionCommunication skillsSales follow-upClient liaisonTeam coordinationCross-functional communicationTime managementClient interaction via phone callsCustomer account updatingCustomer data entry

इस job के बारे में

JOB DESCRIPTION – CRM EXECUTIVE

Designation: CRM Executive
Location: Surat
Experience: 1–3 Years
Qualification: Any Graduate
Salary: ₹15,000 – ₹20,000 per month, as per experience & skill
Job Type: Full-Time
Working Hours: 10:00 AM – 7:00 PM

Job Overview

We are looking for a Customer Relationship Management (CRM) Executive to manage customer communication, follow-ups, inquiries and maintain strong relationships with existing and prospective customers.

Key Responsibilities

Handle customer inquiries, calls and WhatsApp communication.

Maintain regular follow-up with customers and leads.

Update and maintain CRM software/database with accurate customer information.

Coordinate with the Sales, Accounts and Operations teams for customer requirements.

Track leads, customer interactions and follow-up status.

Handle customer complaints and coordinate for timely resolution.

Prepare daily/weekly CRM and follow-up reports.

Maintain proper records of customer details, enquiries and transactions.

Follow up with customers regarding quotations, orders, payments and services.

Ensure a positive customer experience and maintain long-term relationships.

Support the sales team in lead management and conversion.

Required Skills

Good communication and interpersonal skills.

Good knowledge of MS Excel and CRM software.

Strong follow-up and customer-handling skills.

Good email and WhatsApp communication skills.

Ability to coordinate with multiple departments.

Good organizational and time-management skills.

Customer-oriented and positive attitude.

Candidate Profile

The ideal candidate should be confident, well-spoken, organized and good at follow-ups. Candidates with experience in CRM, customer support, sales coordination or tele-calling will be preferred.

How to Apply

Interested candidates can send their updated CV / Resume on WhatsApp.

Contact: Aarti Joshi – SAARTHI CAREERS
Call / WhatsApp: 9875077558
Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Internet reimbursement

Paid sick time

Paid time off

Work Location: In person

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