Customer Care Executive

JOB DESCRIPTION – CRM EXECUTIVE

Designation

CRM Executive

Location

Surat

Experience

1–3 Years

Qualification

Any Graduate

Salary

₹15,000 – ₹20,000 per month, as per experience & skill

Job Type

Full-Time

Working Hours

10:00 AM – 7:00 PM

Job Overview

We are looking for a Customer Relationship Management (CRM) Executive to manage customer communication, follow-ups, inquiries and maintain strong relationships with existing and prospective customers.

Key Responsibilities

Handle customer inquiries, calls and WhatsApp communication.

Maintain regular follow-up with customers and leads.

Update and maintain CRM software/database with accurate customer information.

Coordinate with the Sales, Accounts and Operations teams for customer requirements.

Track leads, customer interactions and follow-up status.

Handle customer complaints and coordinate for timely resolution.

Prepare daily/weekly CRM and follow-up reports.

Maintain proper records of customer details, enquiries and transactions.

Follow up with customers regarding quotations, orders, payments and services.

Ensure a positive customer experience and maintain long-term relationships.

Support the sales team in lead management and conversion.

Required Skills

Good communication and interpersonal skills.

Good knowledge of MS Excel and CRM software.

Strong follow-up and customer-handling skills.

Good email and WhatsApp communication skills.

Ability to coordinate with multiple departments.

Good organizational and time-management skills.

Customer-oriented and positive attitude.

Candidate Profile

The ideal candidate should be confident, well-spoken, organized and good at follow-ups. Candidates with experience in CRM, customer support, sales coordination or tele-calling will be preferred.

How to Apply

Interested candidates can send their updated CV / Resume on WhatsApp.

Contact

Aarti Joshi – SAARTHI CAREERS

Call / WhatsApp

9875077558

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Internet reimbursement

Paid sick time

Paid time off

Work Location

In person