Patient Calling – US Healthcare | Night Shift | International Voice Process
Patient Calling Executive
- Location
- Coimbatore
- Work Mode
- Work from Office
- Shift
- Night Shift / US Shift
- Experience
- 2-4 years in Patient Calling / Customer Support / Healthcare BPO
Job Summary
We are looking for a Patient Calling Executive to handle patient communication for US healthcare clients. The role involves making and receiving patient calls, assisting with appointments, follow-ups, and providing accurate information while maintaining a professional and empathetic approach.
Key Responsibilities
Handle inbound and outbound patient calls professionally.
Assist patients with appointments, scheduling, confirmations, and follow-ups.
Provide accurate information regarding healthcare services and patient requirements.
Coordinate with healthcare providers and internal teams to resolve patient queries.
Maintain accurate patient information and call records in the EHR/CRM system.
Follow up with patients regarding appointments, referrals, test results, or other assigned requirements.
Handle patient concerns professionally and escalate issues when required.
Maintain patient confidentiality and comply with HIPAA and healthcare privacy standards.
Meet assigned quality, productivity, and call-handling targets.
Requirements
Good English communication and interpersonal skills.
Strong listening and customer-handling skills.
Experience in US healthcare, patient calling, or healthcare BPO preferred.
Basic knowledge of medical terminology is an advantage.
Comfortable working in US/night shifts.
Immediate joiners preferred.
Contact
- Phone
- 6379787245 (Call between 12:15 PM and 9:45 PM)
- athira.k@opxgl.com
- Pay
- Up to ₹35,000.00 per month
Benefits
Paid time off
Provident Fund
Application Question(s)
Proficiency in English
Language
English (Preferred)
- Work Location
- In person
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