Virtual Front desk Executive

HotelKey India Pvt Ltd · Surat

घर से काम

वेतन₹20,000–30,000महीना, जैसा लिखा है

कहाँSuratGujarat

प्रकारFull time

Posted15 Oct11 दिन पहले, SimplyHired से

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जो skills माँगे हैं43 लिखे हैं

Guest check-in and check-outHotel bookingTechnical troubleshootingComputer operationMaintenance intervention coordinationCustomer communicationCustomer complaint handlingIndividual booking creationBasic service issue troubleshootingComputer literacyOperations coordinationStakeholder liaisonWriting skillsGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inInternal team coordination for query resolutionCross-departmental liaisonEnglishFront-of-house coordinationHandling dissatisfied clientsVisitor check-inHotel and accommodation guest check-outBusiness etiquetteHousekeeping coordinationCustomer request processingClient servicesCustomer relationship managementProperty management systems (PMS)Computer skillsClient communication skillsInternal team coordination for issue resolutionCommunication skillsVisitor managementClient liaisonTeam coordinationAccess controlCross-functional communicationReception managementSystem issue identificationFront office managementReservation management

इस job के बारे में

Job Description

Provide a warm, face-to-face welcome to guests viaKIOSK video feeds and handle incoming property communications with professionalism.

Arrival & Departure Facilitation: Securely manage digital check-in and check-outprocedures, process room keys, and verify guest credentials.

Booking Administration: Organize, update, and monitor reservations and roomallocations within the central property database.

Guest Inquiry Management: Address questions regarding property guidelines,facilities, pricing, and local recommendations accurately and efficiently.

On-Site Team Syncing: Act as the liaison between virtual guest requests andphysical staff, directing housekeeping and maintenance tickets instantly.

Issue Resolution: Troubleshoot guest complaints or minor system disruptionscalmly, ensuring a high level of customer satisfaction.

Key Skills

Superior written and spoken English skills with an ability to communicate clearly and professionally.

Comfortable operating modern computer systems.

A background in a guest-facing role, retail customer care, callcenters, or hospitality management is preferred. Familiarity with hotel PMStools is a distinct benefit.

Excellent interpersonal skills combined with a quick, solution-oriented mindset.

Freshers with good communication skills

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Application Question(s)

Are Comfortable working in rotational shift (Including Night shift)?

Can you speak english fluently?

Work Location: In person

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