Virtual Front desk Executive

Job Description

Provide a warm, face-to-face welcome to guests viaKIOSK video feeds and handle incoming property communications with professionalism.

Arrival & Departure Facilitation: Securely manage digital check-in and check-outprocedures, process room keys, and verify guest credentials.

Booking Administration

Organize, update, and monitor reservations and roomallocations within the central property database.

Guest Inquiry Management: Address questions regarding property guidelines,facilities, pricing, and local recommendations accurately and efficiently.

On-Site Team Syncing: Act as the liaison between virtual guest requests andphysical staff, directing housekeeping and maintenance tickets instantly.

Issue Resolution

Troubleshoot guest complaints or minor system disruptionscalmly, ensuring a high level of customer satisfaction.

Key Skills

Superior written and spoken English skills with an ability to communicate clearly and professionally.

Comfortable operating modern computer systems.

A background in a guest-facing role, retail customer care, callcenters, or hospitality management is preferred. Familiarity with hotel PMStools is a distinct benefit.

Excellent interpersonal skills combined with a quick, solution-oriented mindset.

Freshers with good communication skills

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Application Question(s)

Are Comfortable working in rotational shift (Including Night shift)?

Can you speak english fluently?

Work Location

In person