Customer Service Executive/ Pre- Sales Executive

Job Description

Neo Tokyo is looking for a friendly, customer-oriented, and enthusiastic Customer Service Executive / Pre Sales Executive to join our team. The ideal candidate should have good communication skills, the ability to handle customer inquiries professionally, and a basic understanding of computer hardware and components.

Candidates who are interested in computers, PC building, and technology products will be preferred.

Key Responsibilities

Handle customer inquiries through phone calls, WhatsApp, email, and direct interactions.

Provide customers with accurate information about products, pricing, availability, warranties, and services.

Possess a basic understanding of computer hardware, including processors, motherboards, RAM, SSDs, graphics cards, power supplies, and other PC components.

Assist customers with basic product-related queries and recommend suitable products based on their requirements.

Coordinate with the sales and technical service teams to address customer concerns and service requests.

Follow up with customers regarding repairs, service updates, product deliveries, and pending inquiries.

Handle customer complaints professionally and ensure timely resolution.

Maintain customer records, feedback, inquiries, and follow-up details.

Support the sales team by converting customer inquiries into potential sales.

Build and maintain positive customer relationships to improve customer satisfaction.

Ensure professional communication and comply with company policies and procedures.

Requirements

Minimum qualification

Plus Two / Diploma / Degree in any discipline.

Basic knowledge of computer hardware and PC components is mandatory.

Good communication and interpersonal skills.

Basic computer skills and familiarity with MS Office or similar applications.

Ability to handle customers patiently and professionally.

Good coordination, follow-up, and problem-solving skills.

Willingness to learn about new products and technology.

Previous experience in customer service, sales support, IT, or electronics retail will be an advantage.

Knowledge of PC building and computer troubleshooting will be an added advantage.

Employment Details

Job Type

Full-Time

Work Mode

On-site

Probation Period

Three months

Salary

Rs.15,000/- to Rs.20,000/-

Working Hours

As per the company's assigned shift schedule

What We Are Looking For

We are looking for someone who enjoys interacting with customers, has a basic understanding of computer hardware, and is eager to develop their product knowledge while delivering excellent customer service.

Pay

₹10,000.00 - ₹20,000.00 per month

Benefits

Flexible schedule

Health insurance

Provident Fund

Work Location

In person