KO
Customer Service Executive_SUPPORT SERVICES_0141_8677_1085470
Kotak Securities · Coimbatore
वेतनवेतन नहीं लिखा
कहाँCoimbatoreTamil Nadu
प्रकारFull time
Posted16 Oct28 दिन पहले, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं20 लिखे हैं
Customer communicationCustomer complaint handlingComputer literacyWriting skillsProviding information to customersCustomer feedback analysisEscalation managementHandling dissatisfied clientsBachelor's degreeClient servicesManagement information systemsClient communication managementSiebelProductivity softwareClient communication skillsEscalation handlingInternal team coordination for issue resolutionInternal communicationCommunication skillsClient liaison
इस job के बारे में
Customer Service Executive - Support Services-Customer Service
Job Role
End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and Management with quality communication within the defined Turn around time.
Preparing weekly ,Fortnight and Monthly MIS
Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements Graduate
Excellent written and oral communication skills
Eye for details
Proficient in MS Office applications
Prior experience of Customer Service in Retail Assets will be an added advantage
Should be a quick thinker and be able to communicate resolution/solutions to customers effectively
Strong interpersonal Skills
Knowledge of systems like Siebel, Core
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