Reservation Executive

Maat Hotels and Resorts · Kochi

वेतन₹15,000–20,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted14 Oct8 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं40 लिखे हैं

Revenue growthHotel bookingReport preparationCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionHotel and accommodation payment processingEmail communicationIndividual booking creationRevenue optimisation strategyInbound customer enquiry call handlingCancellation processing (reservation procedures)Phone communicationPayment processingClient detail updatesOperations coordinationClient enquiry handlingInbound voiceHotel guest service standardsLocal languageDaily operations report preparationCustomer request processingClient servicesGroup booking processingForecastingProperty management systems (PMS)Reservation systemsHindiYield managementBooking modificationSuggestive sellingProfessional phone etiquetteChannel managementAdd-on salesComplianceOrder booking managementClient interaction via phone callsReservation managementCustomer data entry

इस job के बारे में

Handle all reservation inquiries via phone, email, WhatsApp, website, and corporate channels

Accurately process, modify, and cancel reservations in the PMS and channel manager

Maximize occupancy and revenue through upselling, cross-selling, and rate optimization

Coordinate closely with the resort front office and operations team in Munnar for room inventory, special requests, and guest preferences

Prepare and update daily reservation reports, forecasts, and pickup summaries

Manage group bookings, corporate accounts, and travel agent reservations

Ensure prompt and professional communication with guests before arrival

Handle payment policies, advance payments, cancellations, and no-show procedures

Resolve reservation-related issues and guest concerns efficiently

Maintain accurate guest data and ensure compliance with company SOPs

Salary: Best in Industry

Food and Accommodation available

Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Food provided

Internet reimbursement

Provident Fund

Ability to commute/relocate

Aluva, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language

Hindi (Preferred)

Work Location: In person

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