Reservation Executive

Secret Routes Kayaking · Kochi

Fresher चलेगा

वेतन₹15,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull timeFresher चलेगा

Posted22 Oct2 दिन पहले, SimplyHired से

Kaam ने check किया

Freshers के लिए खुला: experience नहीं माँगा

Fee, deposit या पैसे माँगने के निशान नहीं

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं47 लिखे हैं

Customer records maintenanceComputer operationCustomer complaint handlingInbound salesGoogle SheetsOutbound lead nurturingCustomer relationship buildingGuest relationsIndividual booking creationInbound customer enquiry call handlingPhone communicationCustomer appointment bookingComputer literacyOperations coordinationService schedulingClient enquiry handlingInbound voiceClient record-keeping practicesMalayalamEnglishLocal languageLead conversionAccurate transaction records managementHandling dissatisfied clientsBusiness etiquetteStakeholder coordinationLead nurturingCustomer service through social mediaCustomer expectation managementClient servicesResource scheduling coordinationCustomer relationship managementOrganisational skillsClient status updatesProductivity softwareProviding product informationClient communication skillsBooking modificationClient educationCommunication skillsSales follow-upClient liaisonTeam coordinationOrder booking managementClient interaction via phone callsReservation managementOffice record organisation

इस job के बारे में

We are looking for a responsible, customer-friendly, and well-organized Reservation Executive to handle kayaking bookings, guest enquiries, reservations, and customer communication. The candidate will coordinate with the operations team to ensure smooth booking management and a great experience for every guest.

Key Responsibilities

Handle guest enquiries and kayaking reservations through WhatsApp, phone calls, and social media.

Provide accurate information about kayaking packages, routes, timings, pricing, safety guidelines, and availability.

Manage bookings, confirm reservations, and maintain booking records.

Follow up with guests regarding advance payments and booking confirmations.

Coordinate with the operations team and kayaking guides regarding daily schedules, guest counts, and special requirements.

Communicate weather updates, cancellations, rescheduling, and operational changes to guests.Ensure proper tracking of payments, booking details, and daily reservation reports.

Respond professionally to guest feedback, complaints, and queries.

Follow up with potential customers to convert enquiries into confirmed bookings.

Maintain a high standard of customer service and represent the company professionally.

Requirements

Good communication skills in English and Malayalam.

Basic computer knowledge and proficiency in WhatsApp, Excel, and Google Sheets.

Good organizational skills and attention to detail.

Ability to handle multiple enquiries and bookings efficiently.

Customer service or reservation experience is preferred.Knowledge of tourism, kayaking, or hospitality is an added advantage.

Must be responsible, punctual, and willing to coordinate with the operations team.

Key Skills

Customer communication and guest handling

Booking and reservation management

Sales and enquiry conversion

Payment tracking and record keeping

Team coordination and problem-solving

Work Type: Full-time
Salary: Based on experience and skills. Perfomance based incentives
Pay: From ₹15,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Paid time off

Work Location: In person

Kochi में ऐसी jobs8 liveसब देखो →

Reservation ExecutiveBestinn Leisure Hotels & Resorts · KochiIndeed से Reservation ExecutiveWORLD OF HOLIDAYS · KochiSimplyHired से Reservation ExecutiveMaat Hotels and Resorts · KochiSimplyHired से Reservation ExecutiveMarriott Hotels Resorts · KochiAdzuna से Reservation ExecutiveMarriott · KochiNaukri से Reservation ExecutiveMarriott International, Inc · KochiSimplyHired से

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →