Call Quality Analyst
SSR Techvision · Noida
वेतन₹25,000–30,000महीना, जैसा लिखा है
कहाँNoidaUttar Pradesh
प्रकारFull time
Posted21 Oct2 दिन पहले, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं20 लिखे हैं
Quality indicator monitoringTeam member evaluationQuality control report writingFeedback deliveryCompliance audits and assessmentsPerformance reportingEnglishPerformance evaluation feedbackMetrics reportingQuality control auditMaster's degreeQuality reportsCompliance monitoringBachelor's degreeCall quality auditingQuality compliance managementQuality inspectionQuality auditsQuality control communicationCommunication skills
इस job के बारे में
- Job Description
- Call Quality Analyst – International BPO
Job Summary
Responsible for monitoring and evaluating customer calls in an international BPO to ensure quality standards, customer satisfaction, and compliance with company policies.
Key Responsibilities
Monitor inbound and outbound calls of international process agents.
Evaluate calls based on quality parameters, communication skills, and process compliance.
Check accent, pronunciation, grammar, call etiquette, and customer handling.
Identify errors and provide constructive feedback to agents.
Conduct quality audits and calibration sessions.
Prepare quality reports and track agent performance.
Ensure adherence to client requirements, SOPs, and compliance guidelines.
- Pay
- ₹25,000.00 - ₹30,000.00 per month
Benefits
Paid sick time
- Work Location
- In person
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