Call Quality Analyst
SSR Techvision · Noida
Pay₹25,000–30,000a month, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted21 OctYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list20 named
Quality indicator monitoringTeam member evaluationQuality control report writingFeedback deliveryCompliance audits and assessmentsPerformance reportingEnglishPerformance evaluation feedbackMetrics reportingQuality control auditMaster's degreeQuality reportsCompliance monitoringBachelor's degreeCall quality auditingQuality compliance managementQuality inspectionQuality auditsQuality control communicationCommunication skills
About this job
- Job Description
- Call Quality Analyst – International BPO
Job Summary
Responsible for monitoring and evaluating customer calls in an international BPO to ensure quality standards, customer satisfaction, and compliance with company policies.
Key Responsibilities
Monitor inbound and outbound calls of international process agents.
Evaluate calls based on quality parameters, communication skills, and process compliance.
Check accent, pronunciation, grammar, call etiquette, and customer handling.
Identify errors and provide constructive feedback to agents.
Conduct quality audits and calibration sessions.
Prepare quality reports and track agent performance.
Ensure adherence to client requirements, SOPs, and compliance guidelines.
- Pay
- ₹25,000.00 - ₹30,000.00 per month
Benefits
Paid sick time
- Work Location
- In person
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