CRM Manager

BOTTMAC INDIA PVT. LTD. · Ghaziabad

Senior

वेतन₹25,000–50,000महीना, जैसा लिखा है

कहाँGhaziabadUttar Pradesh

प्रकारFull time

Posted21 Oct15 दिन पहले, SimplyHired से

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जो skills माँगे हैं53 लिखे हैं

Audience analysisDashboard developmentCustomer records maintenanceCustomer communicationData complianceCollaboration with salesCustomer relationship buildingData privacy guidelinesMarketing campaign planningData analysis reportingCoordination with sales teamsLoyalty marketingMarketingClient detail updatesEnterprise SoftwareStakeholder liaisonCustomer segmentation analysisKPI reportingCross-departmental liaisonClient relationship developmentClient data maintenance in CRMBachelor's degree in business administrationDigital campaign managementBachelor's degree – MarketingDatabase managementStakeholder coordinationLoyalty programmesData quality monitoringBBAEmail marketing softwareMarketing campaign performance trackingCustomer loyaltyClient retention strategyClient communication managementData-driven problem-solvingManagement reportingAudience segmentationBusiness AdministrationMarketing analyticsMultidisciplinary collaborationCRM system proficiencyData accuracy checksClient communication skillsCollaboration with the marketing departmentCommunication skillsClient liaisonTeam coordinationMultichannel marketingCross-functional communicationCampaign performance reportingOperational performance reportingSegmentation analysisCustomer data entry

इस job के बारे में

Job Summary

We are seeking a detail-oriented and customer-focused CRM professional to manage customer relationships, improve customer retention, and drive engagement through effective CRM strategies and tools. The ideal candidate will analyze customer data, manage campaigns, and enhance customer experience across multiple channels.

Key Responsibilities

Manage and maintain the CRM system and customer database

Develop and execute customer engagement and retention campaigns

Analyze customer behavior and generate insights for business growth

Coordinate with sales, marketing, and support teams

Track customer interactions and ensure data accuracy

Create reports and dashboards on customer performance metrics

Improve customer lifecycle management and loyalty programs

Handle customer segmentation and targeted communication

Monitor campaign effectiveness and optimize CRM strategies

Ensure compliance with data privacy and CRM best practices

Required Skills

Excellent communication and interpersonal skills

Analytical and problem-solving abilities

Data management and reporting skills

Knowledge of email marketing and automation tools

Ability to work cross-functionally

Qualifications

Bachelor’s degree in Marketing, Business Administration, or related field

1–5+ years of CRM/customer relationship experience

Experience with CRM analytics and campaign management

Certification in CRM tools is a plus

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

Food provided

Provident Fund

Work Location: In person

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