CRM Manager

Job Summary

We are seeking a detail-oriented and customer-focused CRM professional to manage customer relationships, improve customer retention, and drive engagement through effective CRM strategies and tools. The ideal candidate will analyze customer data, manage campaigns, and enhance customer experience across multiple channels.

Key Responsibilities

Manage and maintain the CRM system and customer database

Develop and execute customer engagement and retention campaigns

Analyze customer behavior and generate insights for business growth

Coordinate with sales, marketing, and support teams

Track customer interactions and ensure data accuracy

Create reports and dashboards on customer performance metrics

Improve customer lifecycle management and loyalty programs

Handle customer segmentation and targeted communication

Monitor campaign effectiveness and optimize CRM strategies

Ensure compliance with data privacy and CRM best practices

Required Skills

Excellent communication and interpersonal skills

Analytical and problem-solving abilities

Data management and reporting skills

Knowledge of email marketing and automation tools

Ability to work cross-functionally

Qualifications

Bachelor’s degree in Marketing, Business Administration, or related field

1–5+ years of CRM/customer relationship experience

Experience with CRM analytics and campaign management

Certification in CRM tools is a plus

Pay

₹25,000.00 - ₹50,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person