Manager - KYC Analyst / Dispute Analyst

Manager – KYC Operations

Role Summary

The Assistant Manager will lead a team of KYC analysts responsible for customer due diligence, onboarding reviews, periodic reviews, and regulatory compliance. The role focuses on maintaining quality, productivity, and adherence to AML/KYC regulations.

Key Responsibilities

Manage and supervise KYC analysts and senior analysts.

Review and approve customer onboarding and KYC documentation.

Ensure compliance with AML, CDD, EDD, sanctions, and regulatory requirements.

Monitor productivity, quality, and SLA performance.

Conduct quality reviews and identify process improvement opportunities.

Handle escalations related to customer onboarding and periodic reviews.

Prepare MIS reports and management dashboards.

Coordinate with Compliance, Risk, Operations, and Audit teams.

Train, coach, and develop team members.

Support internal and external audits.

Required Skills

Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and regulatory requirements.

Experience with banking, financial services, fintech, or BPO operations.

Team management and stakeholder management skills.

Analytical and decision-making abilities.

Proficiency in Excel and reporting tools.

Preferred Experience

4 – 6+ years of KYC/AML experience.

1–3 years of people management experience.

Ability to commute/relocate

Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience

Team management

4 years (Required)

Banking

2 years (Required)

BPO

3 years (Preferred)

Shift availability

Night Shift (Required)

Overnight Shift (Required)

Work Location

In person