Guest Relations & Tour Coordinator

Crystal India Holidays · Delhi

वेतन₹30,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted22 Oct12 दिन पहले, SimplyHired से

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जो skills माँगे हैं36 लिखे हैं

Hotel bookingCollaboration with salesEmail communicationTravel arrangementsInbound customer enquiry call handlingCoordination with sales teamsPhone communicationCustomer serviceComputer literacyOperations coordinationClient enquiry handlingInbound voiceCustomer collection follow-upEnglishEmail softwareCustomer payment remindersBusiness etiquetteTravel company experienceBachelor's degreeCustomer expectation managementHospitality industry experienceClient servicesRespectful communicationVendor communicationTour package reservationClient status updatesComputer skillsCustomer supportProductivity softwareClient communication skillsBooking modificationProfessional phone etiquetteTravel schedulingClient liaisonTeam coordinationClient interaction via phone calls

इस job के बारे में

We are a travel company looking for a friendly, organised Guest Relations & Tour Coordinator to help guests and coordinate their travel arrangements.

Your responsibilities

Reply to guest calls and WhatsApp messages.

Collect travel details and send itineraries, vouchers and pickup information.

Check with our team and vendors that hotels, transport, guides and other services are confirmed.

Follow up on add-ons, pickup changes and special requests.

Confirm changes with the responsible team member before promising them to guests.

Send payment reminders using details provided by accounts.

Assist guests during their trip and inform the supervisor about delays or problems.

Keep clear updates so pending work is followed through.

What we are looking for

Polite and clear communication in English.

Good organisation and attention to detail.

Someone who follows up and completes assigned work.

Comfortable using WhatsApp, email and basic office tools.

Experience in travel, hospitality or customer support is preferred.

You will work closely with our sales, reservations, operations and accounts team, with support from the operations supervisor.

Please apply with your CV.

Pay: ₹30,000.00 per month

Education

Bachelor's (Required)

Experience

Customer support: 2 years (Required)

Language

English (Required)

Location

Moti Nagar, Delhi, Delhi (Required)

Work Location: In person

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