Guest Relations & Tour Coordinator

We are a travel company looking for a friendly, organised Guest Relations & Tour Coordinator to help guests and coordinate their travel arrangements.

Your responsibilities

Reply to guest calls and WhatsApp messages.

Collect travel details and send itineraries, vouchers and pickup information.

Check with our team and vendors that hotels, transport, guides and other services are confirmed.

Follow up on add-ons, pickup changes and special requests.

Confirm changes with the responsible team member before promising them to guests.

Send payment reminders using details provided by accounts.

Assist guests during their trip and inform the supervisor about delays or problems.

Keep clear updates so pending work is followed through.

What we are looking for

Polite and clear communication in English.

Good organisation and attention to detail.

Someone who follows up and completes assigned work.

Comfortable using WhatsApp, email and basic office tools.

Experience in travel, hospitality or customer support is preferred.

You will work closely with our sales, reservations, operations and accounts team, with support from the operations supervisor.

Please apply with your CV.

Pay

₹30,000.00 per month

Education

Bachelor's (Required)

Experience

Customer support

2 years (Required)

Language

English (Required)

Location

Moti Nagar, Delhi, Delhi (Required)

Work Location

In person