International Chat Process
International Chat Support Executive – Job DescriptionAbout the Role
We are looking for customer-focused and detail-oriented candidates for the International Chat Support process. The role involves assisting international customers through chat, email, and other digital communication channels, resolving queries, handling complaints, and providing accurate information about products and services.
The ideal candidate should have strong written communication skills, good problem-solving abilities, and the ability to manage multiple customer conversations efficiently while maintaining high service standards.
Key Responsibilities
- Customer Support
- Handle customer inquiries through chat, email, and other digital channels.
- Query Resolution
- Provide accurate and timely solutions to customer questions and concerns.
- Complaint Handling
- Resolve customer complaints professionally in accordance with company policies and procedures.
- Product Information
- Provide clear and accurate information about products, services, and related processes.
- Escalation Management
- Escalate complex or unresolved issues to supervisors or the relevant departments.
- Multitasking
- Manage multiple customer conversations simultaneously while maintaining response quality.
- Customer Satisfaction
- Ensure a positive customer experience through professional and effective communication.
- Documentation
- Maintain accurate records of customer interactions, queries, and resolutions.
- Process Compliance
- Follow established service guidelines, quality standards, and communication protocols.
Qualifications and Experience
- Educational Qualification
- Any graduate.
- Experience
- 0–5 years of relevant experience in chat support, email support, or non-voice processes.
- Communication Skills
- Strong written English communication and comprehension skills.
- Customer Handling
- Ability to understand customer concerns and provide appropriate solutions.
- Technical Skills
- Basic computer knowledge and familiarity with digital communication tools.
- Multitasking Ability
- Ability to handle multiple chats efficiently and work in a target-driven environment.
Job Details
- Job Title
- International Chat Support Executive
- Industry
- BPM / BPO
- Department
- Customer Success, Service and Operations
- Role Category
- Non-Voice Customer Support
- Employment Type
- Full-time
- Experience Required
- 0–5 Years
- Work Mode
- On-site
- Work Schedule
- To be confirmed with the employer
Key Skills Required
International Chat Support
Non-Voice Process
Email Support
Customer Service and Customer Support
Written Communication Skills
Customer Query Resolution
Complaint Handling
Escalation Management
Multitasking
Digital Customer Support
Problem-Solving Skills
Basic Computer Knowledge
Preferred Candidate Profile
Candidates should have strong written communication skills, a customer-oriented mindset, and the ability to handle international customer queries professionally. Freshers and experienced candidates are welcome to apply, provided they meet the communication and role requirements. Prior experience in chat or email support will be an added advantage.
- Pay
- ₹100,000.00 - ₹400,000.00 per year
- Work Location
- In person
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