Hospital Front Desk Receptionist

Job Summary

The Receptionist serves as the first point of contact for patients and visitors, ensuring a smooth, professional, and compassionate front-desk experience. This role involves patient registration, appointment coordination, billing support, and handling inquiries while maintaining confidentiality and compliance with healthcare protocols.

Key ResponsibilitiesFront Desk \& Patient Handling

• Greet and assist patients, attendants, and visitors courteously
• Manage patient check-in and check-out processes
• Maintain a calm and empathetic approach, especially in critical situations

Registration \& Appointments

• Register new patients and update existing patient records in the system
• Schedule, confirm, and manage appointments for consultants and departments
• Coordinate with doctors, nurses, and departments for patient flow

Billing \& Documentation

• Handle basic billing, receipts, and payment collection (cash, card, UPI)
• Maintain accurate records of transactions and patient details
• Ensure all documentation complies with hospital policies and audit requirements

Communication \& Coordination

• Answer phone calls, emails, and walk-in inquiries professionally
• Provide accurate information regarding services, timings, and procedures
• Coordinate internally with departments like OPD, IPD, diagnostics, and pharmacy

Compliance \& Confidentiality

• Maintain strict patient confidentiality (HIPAA-like/NABH standards)
• Follow hospital SOPs, safety, and hygiene protocols
• Ensure proper queue management and waiting area discipline

Required Qualifications

• Graduate in any discipline (preferred: healthcare/admin background)
• 1–3 years of experience in hospital/clinic/front office role
• Freshers with strong communication skills may also be considered

Skills Required

• Strong communication and interpersonal skills
• Basic computer knowledge (MS Office, hospital software/HIS)
• Multilingual ability (English, Hindi, Marathi preferred)
• Ability to handle pressure and multitask
• Professional appearance and behavior

Preferred Experience

• Experience in NABH-accredited hospitals
• Familiarity with Hospital Information Systems (HIS)
• Exposure to billing and insurance coordination

Working Conditions

• Rotational shifts (including weekends if required)
• High patient interaction environment

Key Performance Indicators (KPIs)

• Patient satisfaction at front desk
• Accuracy in registration and billing
• Waiting time management
• Call handling efficiency

Job Types

Full-time, Permanent

Pay

₹180,000.00 - ₹260,000.00 per year

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person