Customer Voice Process Executive (1-3 years exp)

Career Bloc · Bangalore

Pagaar₹20,000–25,000mahina, jaisa likha hai

KahanBangaloreKarnataka

TypeFull time

Posted18 Sep17 din pehle, SimplyHired se

Jo skills maange hain6 likhe hain

Microsoft ExcelCustomer serviceEnglishBachelor's degreeOutbound voiceCommunication skills

Is job ke baare mein

Outbound Calls: Make outbound calls to customers to address their queries and provide information about products and services.
Customer Interaction: Engage with customers in a friendly and professional manner, ensuring a positive experience.
Query Resolution: Answer customer queries effectively and efficiently, providing accurate information and solutions.
Documentation: Maintain records of customer interactions and transactions in the database.
Feedback Collection: Gather customer feedback and insights to help improve service delivery.
Team Collaboration: Work closely with team members to achieve common goals and targets.

Education: Any graduate (freshers are encouraged to apply).
Communication Skills: Excellent verbal communication skills in English (additional languages are a plus).
Technical Skills: Basic knowledge of MS Excel and comfortable with using computers.
Interpersonal Skills: Strong customer service orientation and ability to handle difficult situations with professionalism.
Flexibility: Willingness to work in a dynamic environment and adapt to changing needs.

Competitive salary with performance-based incentives.

Comprehensive training and development programs.

Opportunities for career growth within the organization.

Friendly and inclusive work culture.

Location

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