Customer Voice Process Executive (1-3 years exp)

Customer Voice Process Executive

Location

Bangalore

Salary

Up to ₹25,000 + Variables

Experience

0-1 Years (Freshers Welcome)

Key Responsibilities

Outbound Calls

Make outbound calls to customers to address their queries and provide information about products and services.

Customer Interaction

Engage with customers in a friendly and professional manner, ensuring a positive experience.

Query Resolution

Answer customer queries effectively and efficiently, providing accurate information and solutions.

Documentation

Maintain records of customer interactions and transactions in the database.

Feedback Collection

Gather customer feedback and insights to help improve service delivery.

Team Collaboration

Work closely with team members to achieve common goals and targets.

Requirements

Education

Any graduate (freshers are encouraged to apply).

Communication Skills

Excellent verbal communication skills in English (additional languages are a plus).

Technical Skills

Basic knowledge of MS Excel and comfortable with using computers.

Interpersonal Skills

Strong customer service orientation and ability to handle difficult situations with professionalism.

Flexibility

Willingness to work in a dynamic environment and adapt to changing needs.

Benefits

Competitive salary with performance-based incentives.

Comprehensive training and development programs.

Opportunities for career growth within the organization.

Friendly and inclusive work culture.

Pay

₹20,000.00 - ₹25,000.00 per month

Experience

Outbound voice

1 year (Required)

Location

Bengaluru, Karnataka (Required)

Work Location

In person