Reservation Executive

Job Overview

We are seeking a detail-oriented, customer-focused Reservation Executive to join our dynamic hospitality tech team. The ideal candidate will be responsible for managing hotel reservations through our online platforms, coordinating with hotel partners, and ensuring a seamless booking experience for guests. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service in the travel and hospitality space.

Key Responsibilities

Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.

Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.

Resolve booking-related issues promptly and maintain high service standards.

Maintain accurate and up-to-date booking records in the system.

Assist in onboarding and training hotel partners on our reservation system.

Provide technical and operational support for OTA and channel manager integrations.

Identify and implement opportunities for cross-selling services and upgrades to enhance revenue.

Requirements

Freshers with relevant skills and training are welcome to apply.

Familiarity with hotel management systems (PMS), booking engines, or channel managers is an advantage.

Strong communication and interpersonal skills.

Customer-centric approach with a problem-solving attitude.

Ability to work independently and as part of a collaborative team.

Comfort working in a fast-paced, tech-driven environment.

• Revenue target-driven mindset with a focus on achieving monthly individual and team KPIs.

Pay

₹15,000.00 - ₹22,000.00 per month

Application Question(s)

How many years of experience do you have in hotel reservations ?

Work Location

In person