Customer Service Executive – Post-Delivery Calling

We are looking for a confident and well-spoken Customer Service Executive – Calling to join our team. In this role, you'll be responsible for reaching out to customers whose shipments have already been delivered, checking in on their experience, and encouraging positive feedback and reviews. This is a great opportunity for someone who enjoys talking to people and has a friendly, persuasive communication style.

What You'll Be Doing

Post-Delivery Calling: Call customers after their shipment has been delivered to check on their satisfaction with the product and overall experience.

Encouraging Positive Feedback

Politely request and guide satisfied customers to leave positive feedback/reviews on the platform.

Handling Concerns: If a customer raises an issue or complaint during the call, listen carefully, note the concern, and escalate it to the relevant team for resolution.

Maintaining Call Records

Keep accurate records of calls made, customer responses, and feedback status for daily/weekly reporting.

Follow-Ups

Re-attempt calls for customers who couldn't be reached initially, ensuring maximum coverage.

Coordination

Work closely with the customer service and operations team to flag recurring issues or patterns from customer feedback.

What We're Looking For

Fluent English speaking is mandatory; additional language skills are a plus.

Prior experience in telecalling, customer service, or a similar role is preferred — freshers with strong communication skills are also welcome to apply.

Polite, patient, and persuasive communication style.

Comfortable making a high volume of calls daily.

Basic computer skills for maintaining call logs/records.

Target-driven attitude with a positive, customer-first mindset.

Why Join Us

This role offers a great starting point for building a career in customer service and telecalling, with the chance to directly impact customer satisfaction and brand reputation.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Flexible schedule

Education

Higher Secondary(12th Pass) (Preferred)

Language

English (Preferred)

Shift availability

Day Shift (Preferred)

Work Location

In person