Service Coordinator

We are seeking an organized, proactive Service Coordinator to manage our Annual Maintenance Contract (AMC) operations, schedule technical field staff, and handle client communications for fire fighting, fire alarm, and suppression systems.

Key Responsibilities

Service Dispatching

Schedule and dispatch field technicians for routine preventive maintenance (PM) visits and emergency breakdown calls.

AMC Contract Tracking

Maintain a database of active client contracts, renewal dates, and scheduled maintenance frequencies (monthly/quarterly).

Quotation Management

Prepare and issue quotes for spare parts replacement, faulty component repairs, and contract renewals.

Client Desk Operations

Act as the primary point of contact for clients reporting system faults, maintaining service level agreements (SLAs).

Documentation & Compliance: Collect digital/physical job sheets signed by client facility managers and issue maintenance reports and compliance certificates.

Billing Support

Coordinate with the accounts department to track invoice submission and payment milestones.

Key Requirements

Prior experience as a Service Coordinator, AMC Executive, or Service Helpdesk Specialist.

Strong verbal and written communication skills for dealing with corporate, hospital, and industrial facility heads.

Proficient with MS Excel, CRM tools, and basic ERP systems.

Exposure to technical service industries (Fire Protection, HVAC, MEP, Elevators, Security) is highly preferred.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Leave encashment

Paid sick time

Work Location

In person