Relationship Manager

Role

Relationship Manager

Location

Kochi

Qualification

Graduation

Experience

Minimum 1 year

JD

• Communication skills: Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.
• Customer service skills: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.
• Collaboration skills: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.
• Presentation skills: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.
• Problem-solving skills: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.
• Negotiation skills: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.
• Time management skills: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.
• Computer skills: Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.
• Product and service knowledge: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.

Job Types

Full-time, Permanent

Pay

From ₹24,000.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location

In person