Customer Relationship Manager

Abj Associates · Kochi

Pagaar₹30,000–40,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted2 Oct3 din pehle, SimplyHired se

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Customer follow-upsProject organisationCustomer communicationCollaboration with salesCustomer relationship buildingCoordination with sales teamsCustomer serviceOperations coordinationMultidisciplinary project coordinationProviding information to customersSales administrationCross-departmental liaisonClient relationship developmentProject communication managementCustomer expectation managementClient servicesOrganisational skillsProject schedule trackingClient communication managementClient status updatesMultidisciplinary collaborationCRM system proficiencyProject progress reportingData accuracy checksClient communication skillsAccount managementStatus reportingProject client reportingCommunication skillsProject stakeholder communicationClient liaisonTeam coordinationCross-functional communicationProgress tracking

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Job Title: Customer Relationship Manager
Location: Kochi
Salary: ₹30,000 – ₹40,000 per month
Experience: Minimum 2 years

Job Description

We are looking for a Customer Relationship Manager to build strong client relationships and ensure smooth coordination between our sales, project, and support teams. The role mainly focuses on supporting the rollout of EV charging infrastructure projects and keeping customers well informed at every stage.

Candidates with prior experience as an Academic Counselor are most welcome.

Responsibilities

Coordinate between Sales and Project teams to ensure smooth project execution.

Work closely with the CRMS team for data verification, project updates, and client account support.

Communicate with customers about project timelines, payment updates, and progress.

Share real-time updates with different departments for better coordination.

Track ongoing projects and support the CRMS team with approvals and cost validations.

Build strong relationships with customers through regular follow-ups and support.

Requirements

Minimum 2 years of experience in customer relationship management

Excellent communication and coordination skills.

Ability to handle multiple tasks and work with different teams.

Good problem-solving and organizational skills.

Knowledge of CRM software or project tracking tools will be an advantage.

Experience as an Academic Counselor is a plus.

Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location: In person

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