Tele Calling Executive

Aanvii Hearing Solutions Pvt Ltd · Bangalore

Pagaar₹9,297–25,000mahina, jaisa likha hai

KahanBangaloreKarnataka

TypeFull time

Posted26 Sep10 din pehle, SimplyHired se

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Sales12th PassBachelor's degreeTelemarketingCommunication skillsTime management

Is job ke baare mein

Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.

Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.

Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
Escalation: Identify and escalate priority issues to the appropriate resources for resolution.
Compliance: Adhere to company policies, procedures, and regulatory requirements.
Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Education: High school diploma or equivalent; a bachelor's degree is a plus.
Experience: Previous experience in a sales target based process or BPO environment is preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computers and relevant software applications.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Good organizational and time management skills.

Benefits

Health insurance

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