Tele Calling Executive

Key Responsibilities

Customer Interaction

Handle inbound and outbound customer calls in a courteous and professional manner.

Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.

Data Entry

Accurately process orders, applications, forms, and requests according to established procedures.

Documentation

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Escalation

Identify and escalate priority issues to the appropriate resources for resolution.

Compliance

Adhere to company policies, procedures, and regulatory requirements.

Performance Targets

Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.

Continuous Improvement

Participate in training sessions and team meetings to improve knowledge, skills, and performance.

Team Collaboration

Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications

Education

High school diploma or equivalent; a bachelor's degree is a plus.

Experience

Previous experience in a sales target based process or BPO environment is preferred.

Skills

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computers and relevant software applications.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Good organizational and time management skills.

Job Type

Full-time

Pay

₹9,297.78 - ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person