Graduate Trainee (L2)

PMC Commerce · Vadodara

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KahanVadodaraGujarat

TypeFull time

Posted26 Sep14 din pehle, Adzuna se

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Summary of the position: The role requires an individual who undertakes resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately – exhibits right sense of urgency. Key accountabilities · Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem. · Recommends changes to resolve recurring issues. · Reviews assignment of incidents by Incident Analysts - highlights to the te…

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