OPS - Senior Manager - Compliants Management

PNB MetLife · Poore India mein

Senior

PagaarPagaar nahi likha

KahanPoore India mein

TypeFull time

Posted28 Sep15 din pehle, Adzuna se

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Job Description • Deep Understanding of processing of queries/ requests and grievance handling • Conducting Quality audits as per planned guidelines • Conducting training and hand holding of the team to ensure quality with productivity • Conducting RCA for grievances received and driving improvements through respective functions • Co-ordinating with respective functions and taking initiatives to drive Mission Zero Complaints • Leading the automation and enhancements in CRM Next to ensure ease a…

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