OPS - Senior Manager - Compliants Management

Job Description • Deep Understanding of processing of queries/ requests and grievance handling • Conducting Quality audits as per planned guidelines • Conducting training and hand holding of the team to ensure quality with productivity • Conducting RCA for grievances received and driving improvements through respective functions • Co-ordinating with respective functions and taking initiatives to drive Mission Zero Complaints • Leading the automation and enhancements in CRM Next to ensure ease a…