FR
Service Manager GBS ITS
Fresenius Medical Care · Bangalore
PagaarPagaar nahi likha
KahanBangaloreKarnataka
TypeFull time
Posted29 Sep18 din pehle, Adzuna se
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Key Responsibilities Customer & Service Management Build a strong understanding of customer business needs and service requirements. Conduct regular service review meetings and drive stakeholder engagement. Manage service escalations, major incidents, and delivery issues. Drive service improvement initiatives to enhance customer satisfaction. Communicate service updates, operational changes, metrics, and improvement initiatives effectively. Define, monitor, and report service quality metr…
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