Service Manager GBS ITS

Fresenius Medical Care · Bangalore

Senior

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted29 Sep15 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

Key Responsibilities Customer & Service Management Build a strong understanding of customer business needs and service requirements. Conduct regular service review meetings and drive stakeholder engagement. Manage service escalations, major incidents, and delivery issues. Drive service improvement initiatives to enhance customer satisfaction. Communicate service updates, operational changes, metrics, and improvement initiatives effectively. Define, monitor, and report service quality metr…

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