Customer Support Specialist

Customer Support – Travel Voice

Job Type

Full-Time

Experience

Fresher

Location

New Town, Kolkata

Job Summary

We are hiring Customer Support Associates for a Travel Voice process. The role involves assisting customers with travel-related queries over calls, understanding their requirements, and providing accurate and timely solutions while maintaining a professional customer experience.

Key Responsibilities

Handle customer interactions through inbound calls.

Assist customers with travel-related queries and services.

Understand customer requirements through active listening and effective probing.

Provide accurate information and appropriate solutions.

Resolve customer concerns professionally and efficiently.

Maintain courteous and professional communication throughout every interaction.

Follow defined customer-service and process standards.

Eligibility

Graduate / Undergraduate candidates can apply.

Freshers are welcome.

Strong verbal communication skills.

Good active listening and customer-handling abilities.

Good problem-solving and query-resolution skills.

Customer-focused and comfortable working in a fast-paced environment.

Job Details

Salary

₹22,000 – ₹23,000 In-Hand

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Key Skills

Travel Support | Voice Communication | Customer Handling | Query Resolution | Active Listening | Customer Experience

How to Apply

Email

achalasingh2001@gmail.com

Interested candidates can share their updated CV through email.

Pay

Up to ₹23,000.00 per month

Benefits

Commuter assistance

Work Location

In person