non voice process

DESIGN DIRECT FZ · Chennai

Pagaar₹19,274–28,524mahina, jaisa likha hai

KahanChennaiTamil Nadu

TypePart time

Posted29 Sep6 din pehle, SimplyHired se

Kaam ne check kiya

Fee, deposit ya paise maangne ke nishaan nahi

Achhi English chahiye, bolne aur likhne mein

Din ka kaam

Gaadi ya licence nahi chahiye

Jo skills maange hain11 likhe hain

Microsoft WordCRM softwareMicrosoft ExcelSalesforceEnglishMicrosoft OfficeBachelor's degreeZendeskTypingDiplomaCommunication skills

Is job ke baare mein

Written Communication: Answer customer queries, resolve complaints, and provide information via live chat, social media, or email with proper grammar and etiquette. • Data Management: Accurately input, update, and maintain customer records or transaction details in company software. • Multitasking: Handle multiple live chat sessions simultaneously or manage a designated queue of email tickets. • Problem Solving: Follow standard operating procedures (SOPs) to troubleshoot issues, escalating complex cases to senior teams when necessary. • Target Adherence: Meet performance metrics such as Average Handle Time (AHT) for chats, First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
Education: Graduate or diploma holder in any stream (specific back-office roles like medical billing may prefer arts/science backgrounds). • Typing Skills: High typing speed and accuracy, typically a minimum of 30 to 35 words per minute (WPM). • Language Proficiency: Strong written and reading comprehension skills in English. • Technical Literacy: Basic proficiency in computers, MS Office (Word & Excel), and familiarity with CRM tools like Zendesk or Salesforce.

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