Customer Support Executive
Customer Support Executive – Email Process
- Company
- Snapmint
- Job Location
- Tonk Phatak, Tonk Road, Jaipur, Rajasthan
- Job Type
- Full-Time
- Process
- Customer Support – Email Process
- Salary
- ₹15,000 – ₹22,000 per month
- Work Schedule
- Rotational Shifts & Rotational Week Offs
Job Description
Snapmint is looking for experienced and customer-focused Customer Support Executives to join our Email Support Process. The selected candidates will be responsible for handling customer queries and providing accurate and timely resolutions through email.
Key Responsibilities
Handle customer queries and complaints through email.
Provide accurate information and resolutions according to company policies and SOPs.
Maintain professional and clear communication with customers.
Identify customer concerns and provide appropriate solutions or escalate issues when required.
Maintain proper documentation and tagging of customer interactions.
Meet quality, productivity, and response-time targets.
Follow company guidelines, processes, and data-privacy policies.
Coordinate with internal teams for issue resolution when required.
Requirements
Graduation is mandatory.
Prior experience in customer support, preferably in an email/non-voice process.
Good written and verbal communication skills.
Good written English and email communication skills.
Basic computer knowledge and familiarity with email.
Good typing and multitasking skills.
Ability to understand customer concerns and provide appropriate solutions.
Customer-service-oriented attitude.
Benefits
- Salary
- ₹15,000 – ₹22,000 per month
Full-time employment
Paid Sick Leave
Rotational week offs
Professional work environment
Career growth and learning opportunities
Contact for Application
- Contact Person
- Suraj Saini
- Phone
- 8740881222
- Location
- Tonk Phatak, Tonk Road, Jaipur, Rajasthan
- Employment Type
- Full-Time
- Pay
- ₹15,000.00 - ₹22,000.00 per month
Benefits
Health insurance
Paid sick time
Provident Fund
- Work Location
- In person
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