Dispatch Supervisor

Position

Dispatch Supervisor

No. of Positions: 1

Department

Warehouse

Location

Alipur Narela, Delhi

Experience

2–5 Years

Salary

₹15,000 -₹25,000 per month

Interested candidate can share cv on 92892 22629

Role Overview

We are looking for an experienced Dispatch Supervisor to manage and supervise day-to-day e-commerce dispatch operations. The role will be responsible for ensuring accurate, timely, and efficient order dispatch, proper coordination with logistics partners, shipment tracking, and resolution of dispatch-related issues.

Key Responsibilities

Plan and supervise daily picking, packing, labeling, and dispatch activities.

Ensure orders are dispatched accurately with the correct SKU, quantity, packaging, and required documents.

Coordinate with courier/logistics partners for timely shipment pickup and handover.

Monitor courier SLA, pickup schedules, and dispatch timelines.

Track and follow up on NDR (Non-Delivery Reports) and ensure timely closure.

Monitor POD (Proof of Delivery), RTO (Return to Origin), lost, and damaged shipments.

Coordinate with courier partners and customer support teams to resolve shipment-related issues.

Maintain accurate AWB records, dispatch logs, shipment trackers, and daily MIS reports.

Monitor and maintain adequate packing material inventory.

Control and optimize packaging material usage and packaging cost per order.

Ensure proper implementation of warehouse and dispatch SOPs.

Conduct quality checks before dispatch, including SKU, quantity, packaging, labeling, and documentation.

Ensure proper handling and dispatch of fragile and high-value products.

Identify dispatch delays, errors, and operational gaps and take corrective actions.

Supervise the dispatch team and ensure productivity and discipline during daily operations.

Required Skills

Good knowledge of E-commerce Dispatch & Warehouse Operations.

Experience with picking, packing, labeling, and shipment processing.

Knowledge of AWB, POD, NDR, RTO, and courier operations.

Good understanding of Excel and daily MIS reporting.

Experience coordinating with courier/logistics partners.

Strong team handling and supervision skills.

Good communication and problem-solving abilities.

Ability to work in a fast-paced warehouse environment.

Knowledge of WMS/ERP or e-commerce order management systems will be an added advantage.

Preferred Candidate Profile

2–5 years of experience in e-commerce warehouse, dispatch, logistics, or fulfillment operations.

Candidates with experience handling high-volume e-commerce dispatches will be preferred.

Should be comfortable managing a team and coordinating with multiple logistics partners.

Strong focus on order accuracy, timelines, and operational discipline.

Key Performance Areas (KPIs)

On-time dispatch and courier handover

Order/SKU accuracy

NDR and RTO closure

Shipment loss/damage control

POD and AWB accuracy

Packing material consumption and cost control

Dispatch team productivity

Compliance with warehouse and dispatch SOPs

Pay

₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate

Alipur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience

Dispatching

2 years (Required)

Location

Alipur, Delhi, Delhi (Required)

Work Location

In person