Group Manager - Operations

WNS Global Services · Bangalore

Senior

PagaarPagaar nahi likha

KahanBangaloreKarnataka

TypeInternship

Posted1 Oct16 din pehle, Adzuna se

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Job Description Group Manager Process Training - 1. Lead, train, evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on weekly basis5. Manage content on the Learning Management System and create training SOPs6. Identify process gaps and fix them through process changes, refresher tra…

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