Customer Support Executive (CSE)

Suroskie · Ghaziabad

Pagaar₹15,000–25,000mahina, jaisa likha hai

KahanGhaziabadUttar Pradesh

TypeFull time

Posted1 Oct7 din pehle, SimplyHired se

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Customer records maintenanceCustomer complaint handlingAfter-sales serviceMicrosoft ExcelCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer returns handlingCustomer complaint follow-up verificationPhone communicationSupport ticket trackingClient detail updatesClient enquiry handlingInbound voiceEscalation managementInternal team coordination for query resolutionEnglishClient data maintenance in CRMLocal languageAchieving service-level targetsCustomer request processingClient servicesCRM system proficiencyProductivity softwareOrder issue resolutionHindiClient communication skillsInternal team coordination for issue resolutionCommunication skillsClient liaisonAfter-sales follow-upClient interaction via phone callsCustomer data entry

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CUSTOMER SUPPORT EXECUTIVE

Company: Suroskie
Location: Sahibabad, Ghaziabad, Uttar Pradesh
Experience: 1–2 Years
Job Type: Full-Time | Work From Office

About the Role

Suroskie is looking for a Customer Support Executive to manage customer queries, resolve issues, and ensure a smooth and positive customer experience across channels.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email, and other support channels.

Resolve queries related to orders, payments, delivery, returns, refunds, and products.

Track and coordinate orders, cancellations, returns, and RTO/NDR cases.

Escalate complex issues to the relevant teams and ensure timely resolution.

Maintain accurate customer records and update CRM/support systems.

Follow up with customers to ensure issue resolution and satisfaction.

Meet defined customer service and response-time targets.

Requirements

1–2 years of experience in Customer Support / Customer Service / Telecalling.

Excellent communication skills in Hindi and English.

Strong problem-solving and interpersonal skills.

Basic knowledge of CRM, Excel, and customer support tools.

Customer-focused, proactive, and comfortable working in a fast-paced environment.

Immediate joiner preferred.

Preferred Background

D2C | E-Commerce | Beauty | Skincare | FMCG

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

Commuter assistance

Paid time off

Provident Fund

Work Location: In person

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