Customer Support Executive (CSE)

CUSTOMER SUPPORT EXECUTIVE

Company

Suroskie

Location

Sahibabad, Ghaziabad, Uttar Pradesh

Experience

1–2 Years

Job Type

Full-Time | Work From Office

About the Role

Suroskie is looking for a Customer Support Executive to manage customer queries, resolve issues, and ensure a smooth and positive customer experience across channels.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email, and other support channels.

Resolve queries related to orders, payments, delivery, returns, refunds, and products.

Track and coordinate orders, cancellations, returns, and RTO/NDR cases.

Escalate complex issues to the relevant teams and ensure timely resolution.

Maintain accurate customer records and update CRM/support systems.

Follow up with customers to ensure issue resolution and satisfaction.

Meet defined customer service and response-time targets.

Requirements

1–2 years of experience in Customer Support / Customer Service / Telecalling.

Excellent communication skills in Hindi and English.

Strong problem-solving and interpersonal skills.

Basic knowledge of CRM, Excel, and customer support tools.

Customer-focused, proactive, and comfortable working in a fast-paced environment.

Immediate joiner preferred.

Preferred Background

D2C | E-Commerce | Beauty | Skincare | FMCG

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Commuter assistance

Paid time off

Provident Fund

Work Location

In person