Customer Care Associate-Retail

Prestige TVS · Kochi

Fresher chalega

Pagaar₹12,000–15,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull timeFresher chalega

Posted1 Oct15 din pehle, SimplyHired se

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Jo skills maange hain36 likhe hain

Computer operationCustomer communicationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingProduct recommendationCustomer returns handlingCustomer needs analysisRetail environment experienceCoordination with sales teamsReturns processingSalesCustomer serviceComputer literacyGreeting customersClient enquiry handlingInternal team coordination for query resolutionCross-departmental liaisonClient needs assessmentHandling dissatisfied clientsCashieringClient servicesRetail shop experienceCustomer relationship managementNeeds-based sellingComputer skillsClean workspace maintenanceClient communication skillsInternal team coordination for issue resolutionCash handlingBillingCommunication skillsClient liaisonCross-functional communicationRetail sales

Is job ke baare mein

Job Responsibilities

Greet and assist customers in a friendly and professional manner.

Understand customer requirements and provide appropriate product assistance.

Handle customer queries, complaints, and requests promptly.

Support customers with product information, availability, sizes, colours, and pricing.

Assist with billing, exchanges, returns, and other customer service processes.

Coordinate with the sales and store teams to resolve customer concerns.

Maintain good customer relationships and ensure a positive shopping experience.

Follow store policies and maintain proper customer service standards.

Support daily store operations and maintain a clean and organized customer area.

Requirements

Good communication and interpersonal skills.

Customer-friendly attitude and positive approach.

Basic computer knowledge.

Ability to work in a retail environment and handle customers professionally.

Previous experience in clothing/fashion retail will be an added advantage

Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person

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