Customer Support Executive (CSE)

Customer Support Executive – Fresher

Company

KoinBX

Location

Madurai

Experience

Fresher / 0–1 Year

Employment Type

Full-Time

Work Mode

Work From Office

Working Days

6 Days a Week

Shift

Rotational Shifts

Job Summary

We are looking for fresher candidates to join our Customer Support team. The candidate will be responsible for assisting customers, handling queries, and providing timely and professional support.

Key Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate solutions.
• Maintain a professional and positive approach while interacting with customers.
• Escalate complex issues to the concerned team.
• Maintain accurate records of customer interactions.
• Follow company policies and customer support procedures.
• Work effectively as part of a team.

Requirements

• Strong communication skills in English.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Good problem-solving attitude.
• Willingness to learn and develop customer service skills.
• Comfortable working in rotational shifts.
• Freshers are welcome to apply.

Skills

Communication \| Customer Handling \| Active Listening \| Problem Solving \| Teamwork \| Basic Computer Skills

Pay

₹12,552.12 - ₹18,780.46 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person