Receptionist

Indira IVF Hospital Pvt Ltd · Gurugram

Pagaar₹20,000–25,000mahina, jaisa likha hai

KahanGurugramHaryana

TypeFull time

Posted5 Oct5 din pehle, SimplyHired se

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Jo skills maange hain34 likhe hain

Customer complaint handlingPeriodic MIS report preparationPhone communicationCustomer appointment bookingPatient appointment coordinationCustomer satisfaction trackingIn-person customer serviceClient communicationInbound voiceEnglishMicrosoft OfficeHandling dissatisfied clientsMedical schedulingDaily operations report preparationBachelor's degreeContinuous improvementQuality improvementStakeholder reportingManagement information systemsCustomer issue escalationManagement reportingPatient interactionProductivity softwareSecretarial workClean workspace maintenanceVisit schedulingProfessional phone etiquetteMedical appointment creationOffice phone managementMedical administrationIssue reportingOperational performance reportingReception managementFront office management

Is job ke baare mein

§ Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit

§ Ensure appointments confirmed are in line with Center head availability

§ Manage calls, receive & pass on relevant messages to the concerned personnel

§ Address patient grievances & communicate the same to PX team and CH when needed

§ Monitor online reviews & communicate negative feedback to PX team and CH

§ Handle MIS on a daily basis & report to the concerned authority as and when needed

§ Ensure Front Office is always a clean & safe environment, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders

Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives

Kindly share CV'S - shefali.sacheti@indiraivf.in & WhatsApp- 7412077829

Job Types: Full-time, Permanent
Pay: ₹20,000.06 - ₹25,000.73 per month

Benefits

Provident Fund

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Preferred)

Experience

Microsoft Office: 1 year (Preferred)
Front desk - Receptionist: 1 year (Preferred)
total work: 1 year (Preferred)

Language

English (Preferred)

Work Location: In person

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