Need telecallers for E-commerce process

Selliva private limited · Delhi

Fresher chalega

Pagaar₹10,000–15,000mahina, jaisa likha hai

KahanDelhi

TypeFull timeFresher chalega

Posted5 Oct14 din pehle, SimplyHired se

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Jo skills maange hain45 likhe hain

Order fulfilment coordinationCustomer records maintenanceComputer operationCustomer complaint handlingAfter-sales serviceOrder status updatesCustomer relationship buildingInbound customer enquiry call handlingCustomer returns handlingReturns processingPhone communicationCall loggingClient detail updatesComputer literacyOperations coordinationClient enquiry handlingInbound voiceCross-departmental liaisonEnglishClient data maintenance in CRMLocal languageE-CommerceHandling dissatisfied clients12th PassBusiness etiquetteCustomer request processingBachelor's degreeClient servicesRespectful communicationOrder placementCRM system proficiencyProductivity softwareOrder issue resolutionProviding product informationHindiClient communication skillsProfessional phone etiquetteAfter-call work proceduresComplaint resolution call handlingCommunication skillsClient liaisonTeam coordinationAfter-sales follow-upOffice phone managementCustomer data entry

Is job ke baare mein

Job Location: [Shakarpur,delhi]
Employment Type: Full-Time
Experience: Fresher / Experienced

Job Description

We are looking for enthusiastic and customer-focused Telecallers to join our E-commerce Process team. The candidate will be responsible for handling customer calls, assisting with orders, resolving queries, and providing excellent customer service.

Key Responsibilities

Make and receive calls from customers regarding e-commerce orders.

Assist customers with order placement, confirmation, cancellation, returns, and exchanges.

Provide accurate information about products, pricing, delivery, and order status.

Resolve customer complaints and queries professionally.

Follow up with customers regarding pending orders and delivery issues.

Maintain accurate customer and call records in the system.

Coordinate with the operations and delivery teams when required.

Meet daily/weekly call and performance targets.

Maintain a polite, professional, and customer-friendly approach.

Requirements

Minimum qualification: 12th Pass / Graduate.

Freshers and experienced candidates can apply.

Good communication skills in Hindi and English.

Basic computer knowledge.

Good listening and problem-solving skills.

Ability to handle customers professionally.

Comfortable working with daily performance targets.

Preferred Skills

Telecalling / BPO / Customer Support experience is an advantage.

Knowledge of e-commerce processes will be preferred.

Basic knowledge of MS Office and CRM software.

Benefits

Fixed salary + incentives.

Training provided for freshers.

Career growth opportunities.

Supportive work environment.

Performance-based incentives.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

Provident Fund

Work Location: In person

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