Executive Front Desk

Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls.

To provide a front line fully comprehensive, professional and courteous reception service for the hospital. To deal sensitively with telephone inquiries from patients and health care professionals.

Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.

Answers telephone, screens callers, relays messages, and greets visitors.

Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.

Answers and screens all calls, including transferring or holding calls; takes messages, relays information.

Receives and coordinates disposition of incoming calls from patients, physicians, mid-level providers.

Provide a sensitive and non-judgmental frontline reception service to deal professionally and politely with enquiries from users, visitors and receiving telephone calls as a first point of call.

Appointments

Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.

Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.

Liaison with consultants to adjust as necessary any changes that may affect appointments.

Job Type

Full-time

Pay

From ₹21,000.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Language

• English (Preferred)
• Hindi (Preferred)

Work Location

In person