Customer Care Executive

JOB DESCRIPTION

Customer Care Associate

Company

Outlook Educational Services

Position

Customer Care Associate

Job Type

Full-Time

Location

Hyderabad, Telangana

Salary

₹15,000 – 18,000 per month (Approx.)

Working Hours

12:00 PM – 9:00 PM

Working Days

As per company policy

About Outlook Educational Services

Outlook Educational Services is an education and student consultancy company helping students explore and pursue higher education opportunities abroad. We support students throughout their journey, including career counselling, university selection, application processing, documentation, and visa assistance.

Job Summary

We are looking for a Customer Care Associate to join our team and serve as a key point of contact for students and prospective customers.

The candidate will be responsible for handling customer enquiries, making follow-up calls, providing information about our services, coordinating with counsellors, and ensuring a positive customer experience.

Key Responsibilities

Handle incoming calls, enquiries, and customer requests professionally.

Make follow-up calls to prospective students and existing customers.

Explain Outlook Educational Services and its services clearly to students and parents.

Understand customer requirements and provide relevant information.

Coordinate appointments between students and education counsellors.

Follow up with leads generated through calls, social media, website enquiries, and other sources.

Maintain accurate records of customer interactions and follow-ups.

Update customer information and lead status in the company's CRM or database.

Coordinate with the counselling and visa processing teams for customer requirements.

Ensure timely follow-up with interested students.

Address basic customer concerns and escalate complex issues to the appropriate team.

Maintain professional communication through phone calls, WhatsApp, email, and other communication channels.

Build a positive relationship with students and parents.

Meet daily and monthly follow-up and customer engagement targets.

Maintain confidentiality of customer and student information.

Required Skills

Excellent verbal communication skills.

Good listening and interpersonal skills.

Professional and polite telephone etiquette.

Basic knowledge of MS Office, Google Workspace, WhatsApp, and email.

Good follow-up and coordination skills.

Ability to handle multiple customers and enquiries.

Strong convincing and relationship-building skills.

Ability to work towards targets and deadlines.

Positive attitude and willingness to learn.

Preferred Qualifications

Graduation in any discipline preferred.

Previous experience in customer care, telecalling, education consultancy, sales support, student counselling, or a similar role will be an advantage.

Freshers with excellent communication skills may also apply.

Candidate Profile

The ideal candidate should be

Friendly and approachable

Confident on phone calls

Patient and customer-focused

Professional in communication

Good at follow-ups

Target-oriented

Organized and responsible

A good team player

Compensation & Working Hours

Salary

Approximately ₹15,000 – 18,000 per month

Shift

12:00 PM – 9:00 PM

Employment

Full-Time

How to Apply

Interested candidates can share their updated CV/Resume with Outlook Educational Services.

Join Outlook Educational Services and become part of a growing team helping students achieve their international education goals.

Pay

₹12,000.00 - ₹18,000.00 per month

Work Location

In person