SR
Back Office Executive
Sree Nandhee's Technologies Pvt Ltd · Chennai
Pagaar₹10,000–30,000mahina, jaisa likha hai
KahanChennaiTamil Nadu
TypeFull time
Posted8 Oct6 din pehle, SimplyHired se
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Jo skills maange hain51 likhe hain
Customer records maintenanceMaintenance intervention coordinationCustomer complaint handlingAfter-sales serviceEmail communicationMicrosoft OutlookInbound customer enquiry call handlingPhone communicationDigital register maintenanceClient detail updatesWorkflow managementComputer literacyOperations coordinationSpreadsheetsCustomer complaint documentationStakeholder liaisonService schedulingClient enquiry handlingInbound voiceBack office operationsClient record-keeping practicesInternal team coordination for query resolutionCross-departmental liaisonBack office processingAfter-sales issue resolutionAccurate transaction records managementWorkload prioritisationAdministrative experienceDispatchingCustomer request processingTask prioritisationClient servicesResource scheduling coordinationCustomer relationship managementSchedule creationRecords creationSecretarial workClient communication skillsCross-functional collaborationInternal team coordination for issue resolutionCommunication skillsClient liaisonAccount openingTeam coordinationCross-functional communicationOffice phone managementIssue reportingCorrective maintenance coordinationOffice experienceCustomer account updatingCustomer data entry
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About the Company
Sree Nandhee’s Technologies is a well-established company with 25 years of experience in the solar energy field we are the premier business partner of Vertiv Energy Private Limited, since 1999.
Job Description
We are looking for a dynamic Back Office Executive who plays a crucial role in the overall efficiency and productivity of the organization. You will work closely with other team members to ensure seamless communication and coordination between departments.
Job Responsibilities
- Handling Inbound Calls and Mails
- Schedule AMC and repairing jobs for Service engineers.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Set up new customer accounts and Manage customers' accounts
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the Service Engineers.
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Maintain customer databases
- Monitoring the Service activities and provide timely resolution to customers.
Requirements
- Proven experience as a Back Office Executive or in a similar role minimum 5 years.
- Proficient in using office software, such as MS Excel, Word, and PowerPoint, Outlook up.
- Good communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively
- Ability to work independently and in a team.
- Problem-solving.
Interested candidates kindly contact 9500145166
- Pay
- ₹10,000.00 - ₹30,000.00 per month
Benefits
Paid sick time
Paid time off
Provident Fund
- Work Location
- In person
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