Trainee - Guest Relations

Supreme Universal · Pune

Pagaar₹2.5Lsaal, jaisa likha hai

KahanPuneMaharashtra

TypeFull time

Posted8 Oct10 din pehle, SimplyHired se

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MarathiCustomer relationship buildingEmail communicationGuest relationsInbound customer enquiry call handlingTourismPhone communicationVisitor log maintenanceCustomer appointment bookingOperations coordinationGreeting customersClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishBack office processingFront-of-house coordinationLocal languageBachelor's degree in business administrationVisitor check-inBusiness etiquetteRecords managementStakeholder coordinationBMSClient servicesBBABachelor's degree – Hospitality ManagementCustomer relationship managementManagement information systemsSecretarial workAppointment schedulingHindiClient communication skillsProfessional phone etiquetteInternal communicationCommunication skillsVisitor managementClient liaisonTeam coordinationOffice phone managementReception managementFront office management

Is job ke baare mein

Key Responsibilities

Guest Reception & Hospitality: Welcome and attend to visitors, customers and business associates, ensuring a professional and pleasant experience.
Front Office Operations: Manage visitor registration, appointment coordination, incoming calls and front-desk activities.
Customer Relations: Assist customers with basic queries, coordinate with relevant departments and ensure timely responses.

Site & Experience Centre Coordination: Support customer visits, project presentations, site experience activities and customer engagement initiatives.

Communication & Coordination: Handle telephone calls, emails, visitor enquiries and internal coordination with professionalism.

Customer Experience: Create a warm, welcoming and professional experience for customers visiting the sales office, ensuring they are attended to promptly and receive a high-quality hospitality experience throughout their visit.

Administrative Support: Maintain visitor records, update basic MIS reports and assist with day-to-day front-office administration.

Eligibility Criteria

Fresh graduates or final-year students from recognised institutes and universities.

Preferred qualifications: Hotel Management, Hospitality, Tourism, Aviation, Event Management, BBA, BMS or other relevant graduate programmes.

Excellent verbal communication skills in English and Hindi. Knowledge of Marathi will be an added advantage.

Pleasant personality, professional grooming, confidence and a positive attitude.

Strong interpersonal skills, customer orientation and willingness to learn.

Pay: ₹250,000.00 per year

Benefits

Health insurance

Paid sick time

Provident Fund

Application Question(s)

Are you comforatable working on Saturday & Sunday?

Work Location: In person

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