Sales Coordinator

Responsibilities

• Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment

• Coordinate pre-sales and after-sales activities between customers and sales team

• Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities

• Answers phone calls from customers and deals with problems as they arise

• Follows up with customers to make sure that they are satisfied with the product(s)

Updates all contact information for clients

• Follow up for the payments as per the payment escalation matrix

• Primary response point of contact for all sales related communications including calls, messages, emails from customer

• Respond to Online enquiries through Indiamart and company’s website

• Manage queries and escalation of queries to sales manager for 2nd level support on handled processes \& tasks

• Report the status of the queries and advise the sales team on opportunities in pipeline

Identify and fill online government tenders

• Prepare dashboards, data analytics and presentations for Senior executives' discussions

• Review Sales Order Forms and send it to dispatch department.

• Send dispatch docket details to client and handle all related queries.

• Follow up with client for timely receipt of order in good condition.

• Ensure all Orders are approved within pricing and discount policies

• Co-ordinate with finance and plant for timely dispatch of material for existing customers.

Take order follow-ups with the production team

• Does sales order- tracking delivery and maintain MIS for department

21. Update customers on the status of orders

• Should be able to do handle dispatches from plant to customer single-handed led.

• Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client.

• Maintains supplies by checking stock to determine inventory levels.

• Support the sales staff, when they are in field by providing data, documents, etc per their request

Requirements

• Currently in a backend sales role for medical devices company

2. Hands on experience on advanced Excel

3. Knowledge of Sales Cycle and its basic requirements

Knowledge of CRM systems usage

• Ability to build relationships with key stakeholders

• Self-starter, proactive and a can do innovative attitude

• Excellent communication skills, cross functional experience and strong interpersonal skills

• Results and detail oriented with the ability to manage conflicting priorities effectively

Ability to adopt process changes

• Team Player with positive attitude ready to work in a fast paced environment

• Hands-on on excel formulas like Vlookup, PivotTable, etc

• Experience on handling enquiries on various online platforms

Interested candidates can send their updated resume (hr at madhuinstruments.com) or can call 8130384348

Qualification

Any Graduate

Job Type

Full-time

Pay

₹40,000.00 - ₹50,000.00 per month

Work Location

In person